Our Accident Management service covers both fault and non-fault accidents with a 24/7, 365 days a year incident response line.
Driver and passenger safety is crucial and therefore speed is of the essence. After your call to the dedicated Autoserve customer line, our accident management partner will quickly send an incident response vehicle to their location.
From breakdowns to major road traffic accidents, motorway closures and chemical spillages, our partner will endeavour to always fix vehicles at the roadside, if it is legal and safe to do so. If this isn’t possible they will recover the vehicle and arrange the safe onward travel of drivers, passengers and time-critical loads to their final destination.
Our partner has access to a nationwide network of BS-10125 approved repairers who work to agreed labour rates and part discounts. They also have in-house ATA / VDA Qualified Engineers who review estimates to ensure true and fair damage costs.
While the vehicle is in for repair they will provide you with a courtesy car, free of charge, and will contact the relevant insurance companies on your behalf to settle any claims. They’ll also provide free legal assistance if the driver is not at fault. As an added bonus, our partner also has a high value of delegated authority with a number of large insurers which in turn will help to minimise downtime and overall claim costs.
Our Accident Management service is included, for free, as part of our Fleet Card.
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